Privacy policy
Last updated: January 2026
At Focus Man, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, WhatsApp styling service, or make a purchase with us.
By using our services, you agree to the practices outlined below.
1. Information We Collect
We may collect the following information when you engage with Focus Man:
Personal details
• Full name
• Email address
• Phone number
• Shipping and billing address
Order information
• Products purchased
• Size and styling preferences
• Payment confirmation references
Communication data
• Messages sent via WhatsApp, email, or social platforms
• Styling preferences shared with our team
Technical data (website use)
• IP address
• Browser type
• Pages visited
• Cookies and similar tracking technologies
We only collect information that is necessary to deliver our personalised shopping experience.
2. How We Use Your Information
Your data is used to:
• Process and fulfil orders
• Provide personal styling support
• Communicate about your purchase or enquiry
• Share product updates or exclusive drops (only if you opt in)
• Improve our services and customer experience
• Meet legal and accounting requirements
We do not sell or rent your personal information to third parties.
3. WhatsApp & Personal Shopping
Focus Man operates a stylist-led shopping service primarily via WhatsApp.
By messaging us, you consent to us storing your contact details and conversation history for customer service and order management purposes only.
You may request deletion of your WhatsApp data at any time.
4. Payments
We do not store your card or bank details.
Payments are processed via secure third-party providers or direct bank transfer. Focus Man only retains basic transaction references for accounting and order verification.
5. Sharing Your Information
We may share limited data only when necessary with:
• Couriers and delivery partners
• Payment providers
• Professional advisors (accountants or legal, where required)
These partners are required to keep your information confidential.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Your data is stored securely and only accessed by authorised team members.
7. Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw marketing consent at any time
To exercise any of these rights, please contact us via WhatsApp.
8. Marketing Communications
You will only receive marketing messages from Focus Man if you have opted in.
You may unsubscribe at any time by messaging us directly.
9. Cookies
Our website may use cookies to enhance your browsing experience and understand site usage. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our team via WhatsApp.
We are committed to protecting your privacy while delivering a premium, personal shopping experience.