Returns Policy

Returns & Exchanges Policy

At Focus Man, all purchases are final.

Due to our personalised, stylist-led shopping model, we do not accept returns or exchanges. Every item is sold on a final sale basis.

Our service is built around direct consultation with our styling team, allowing clients to receive detailed guidance on sizing, fit, condition, and suitability before placing an order. This ensures each purchase is made with confidence and clarity.

No Returns or Exchanges

We do not offer:

• Returns
• Exchanges
• Refunds for change of mind

This applies to all items, including:

• Clothing and footwear
• Accessories
• Ultra luxury sourced pieces
• Watches, bags, and jewellery
• Limited edition or hard-to-find items
• Sale or discounted purchases
• Items sourced specifically for clients via our personal shopping service

Once an order is confirmed and payment is made, it cannot be cancelled or amended.

Our Commitment to Transparency

Before purchase, our stylists are available to:

• Confirm sizing, fit, and measurements
• Share detailed product information and imagery
• Provide styling advice and recommendations
• Answer any questions you may have

We strongly encourage all clients to engage with our team and ensure they are fully confident before completing their purchase.

Faulty or Incorrect Items

In the rare event you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with clear images and details.

If confirmed, we will assess the issue and offer an appropriate resolution. This does not apply to normal wear and tear or damage caused after delivery.

Authenticity

All items sold by Focus Man are 100 percent authentic and sourced through trusted brands, boutiques, and partners.

Contact Us

If you have any questions prior to purchasing, please contact our team via WhatsApp. We’re always happy to help you make an informed decision.