FAQ's
What is Focus Man Fashion?
Focus Man Fashion is a modern luxury menswear platform offering curated collections, personal styling, and ultra luxury sourcing through direct conversation with our team. Clients can browse selected stock online and complete purchases by speaking directly with a stylist via WhatsApp.
How do I place an order?
You can browse the items we currently carry on our website. Once you have selected an item or need advice, contact our team via WhatsApp. A stylist will assist you, confirm details, and guide you through payment.
Can I purchase directly on the website?
At this time, purchases are completed through direct communication with our team. This allows us to provide accurate sizing, styling advice, and personalised service before confirming your order.
What payment methods do you accept?
UK orders are completed via bank transfer.
International orders are completed via secure payment links provided by our team.
All payments must be confirmed before orders are processed.
Do you offer returns or exchanges?
No. Due to our personalised, stylist led shopping model, all sales are final. We do not accept returns, exchanges, or refunds for change of mind.
We strongly encourage clients to ask any questions regarding sizing, fit, or product details before completing a purchase.
What happens if my item is faulty or incorrect?
If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with clear images and details. We will review the issue and work with you to resolve it where applicable.
Do you offer ultra luxury sourcing?
Yes. We offer a personal sourcing service for ultra luxury and hard to find items, including rare watches, sought after bags, limited editions, and runway pieces.
Sourced items are final sale and cannot be returned or exchanged.
Are your items authentic?
Yes. All items sold by Focus Man Fashion are 100 percent authentic. We work with trusted brands, boutiques, and verified partners to ensure authenticity at all times.
How long does delivery take?
UK orders placed before 12pm Monday to Friday are eligible for next day delivery. Orders placed after 12pm are dispatched the following business day.
International orders are shipped worldwide and typically arrive within three to five working days depending on location.
Do you ship internationally?
Yes. We ship worldwide using trusted courier partners. Shipping costs and delivery times will be shared before payment is completed.
How do I track my order?
Delivery updates will be sent using the contact details provided at checkout. If you have any questions, you can contact our team directly via WhatsApp.
How do I join your private WhatsApp community?
Clients can join our private WhatsApp community to receive early access to drops, exclusive offers, and styling content. Please contact our team to request access.
How is my personal data handled?
We take data protection seriously. Please refer to our Privacy Policy for full details on how your personal information is collected, used, and stored securely.
How can I contact Focus Man Fashion?
You can contact our team directly via WhatsApp or through the contact details listed on our website.